On the day of your appointment, we will require you to fill out an online 'Client Screening
Questionnaire' no more than 2 hours before your appointment. This form ensures you
are an appropriate candidate for in-person care, and are comfortable with the risks
associated with an in-person appointment. You will not be able to enter the facility until
this form is completed.. Please note that you will need to repeat this form before each
consecutive appointment. If you do not see this form in your inbox the day of your
appointment, please check your junk folder and contact our clinic if it’s still missing. This
form is also available on our website at


All clients who enter our space are required to be wearing a mask. You may bring your
own mask with you, which can be either cloth or paper. A buff or bandana covering your
face is also acceptable. If you do not have a mask, you may purchase one upon your
arrival at the clinic for $2. When you enter the clinic, please ensure that your mask is on. If
you are purchasing one from us, please indicate this to the receptionist when they call
you in for your appointment so that they may have it ready for you.


When you arrive at the clinic, please wait outside the clinic or in your vehicle until the time
of your appointment. Our front desk staff will call you when they are ready for you to
come in for your appointment. Please be sure to provide our administrative team with
your cell phone number at the time of booking.


Please leave all personal items (including jackets, water bottles and bags) in your vehicle.
If you will be arriving by bicycle, we ask that you lock your helmet to your bike, and leave
any other non-essential personal items at home.


No one will be allowed to accompany you to your appointment, unless you are under the
age of 16 and require a parent/guardian, OR you would typically have an assistant with
you for safety or mobility concerns. If someone will be accompanying you to your
appointment, please let our administrative team know in advance so that we can ensure
additional forms are completed by these individuals.


Once you enter the clinic, you must stop at the hand sanitizing station and sanitize your
hands. Our receptionist must observe you complete this task, so please ensure she is
available and watching before continuing.


After entering the clinic and sanitizing your hands, please stand on one of the colored
X’s marked on the floor as you wait for your therapist to come and get you. Please
avoid touching any surfaces while you are waiting for your therapist. When they are
available, your therapist will bring you to their room, following the traffic flow arrows
marked on the floor. Your therapist will also be wearing a mask.


Please note that there will be no washrooms available to the public, except in the case of
an emergency. Please use the washroom at home prior to leaving for your appointment.


The appointment itself will take place fully in the therapist’s office - only under
specific circumstances will clients be using our gym space. This may mean that certain
equipment will be brought into the office for your use during the appointment. All
equipment is thoroughly sanitized after each client’s use.


Any prescribed follow-up appointments will be booked with your therapist in their
office. Once the appointment is complete, you will exit the room and follow the directional
arrows toward the exit. You will stand on the coloured X in front of the receptionist who
will be behind a plexi-glass partition. The receptionist will confirm that any payment or
insurance considerations are in order, then give you the go-ahead to leave the clinic.


All billing and payments will occur without direct contact with the receptionist. Payment
methods will be secured in advance of your appointment, and then charged following
each appointment. You will receive an electronic receipt via email. Your exercise program
will also be emailed to you following your appointment.


You will then proceed to the exit, and sanitize your hands once more on the way out.
Paper masks may be disposed of in the waste-bin near the exit. Please be sure to
sanitize hands after removing a mask.

Thank you for your cooperation !